Refund and Returns Policy

Effective Date: June 12, 2025

At Apachelectric, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not satisfied with your product, we offer a clear and fair refund and returns policy to ensure your peace of mind. Below are the terms and conditions that apply to refunds and returns:

1. Return and Refund Period

Our refund and return policy is valid for 30 days from the date of purchase. After 30 days, we unfortunately cannot offer a full refund or exchange.

  • Return and Refund Eligibility: To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Items that are used or show visible signs of usage may not be eligible for a full refund.

2. Partial Refund for Used Items

If the golf cart accessory has obvious signs of usage, we may still accept a return, but only a partial refund will be issued. The refund amount will depend on the condition of the returned item and its usability. Items that are excessively used or damaged may not qualify for any refund.

3. Return Shipping Costs

For all returns and exchanges, the customer is responsible for covering return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item. The cost of shipping will be deducted from your refund amount unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

4. How to Request a Return or Refund

To initiate a return or request a refund, please contact us within 30 days of your purchase at info@apachelectricgolfcarts.com. Please include the following information in your email:

  • Order number
  • Product name(s)
  • Reason for return
  • Condition of the item(s)
  • Proof of purchase (receipt or order confirmation)

We will respond to your inquiry as quickly as possible with instructions on how to return the product and receive your refund or exchange.

5. Refund Process

Once we receive your returned item, we will inspect it to verify its condition. If the return meets our policy criteria, we will process your refund, which will be credited back to the original method of payment. Refunds typically take 5–10 business days to appear on your account, depending on your payment method and financial institution.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Products that are customized or personalized
  • Gift cards
  • Any items marked as final sale or non-returnable at the time of purchase

7. Exchanges

If you received a damaged or incorrect item, please contact us at info@apachelectricgolfcarts.com with details of the issue, and we will work with you to resolve the situation. In cases where exchanges are necessary, the return shipping cost for the original item will be covered by us.

8. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us:

We are here to assist you and ensure you have the best shopping experience with us.

Conclusion

We aim to ensure that your shopping experience with Apachelectric Golf Carts is enjoyable and worry-free. Our Refund and Returns Policy is designed to provide clarity and fairness when returning items or requesting a refund. Please ensure that your return complies with the terms outlined above to facilitate a smooth process. Should you have any doubts or questions, don’t hesitate to reach out to us via email at info@apachelectricgolfcarts.com.